Welcome to the 91st episode of the award-winning Diverse Minds podcast. Today we are going to be talking about empathy at work and why it matters. For many people in the UK as we once again start to transition back to a hybrid style of workplace connecting with colleagues again will be imperative.
Everyone will have been on a different journey had varying experiences and perhaps want this to be acknowledged in the workplace. It’s vital for workplaces and all staff to be aware and mindful of communication, conversation and support.
To join me in discussing this in further details is expert Shola Kaye.
Listen to the episode
About my guest Shola Kaye
Shola Kaye is the author of two books and an award-winning international speaker on Communication, Inclusive Leadership and Empathy at Work.
She’s passionate about helping organisations create an atmosphere of belonging for their people and for those individuals, in turn, to be given the skills and opportunity to communicate with power and clarity.
Shola’s Empathy to Equity Blueprint programme helps organisations improve staff inclusion and engagement. When individuals have the confidence and tools to share their brilliance, amazing things happen. People are transformed into leaders.
Teams and groups perform better. Everyone gains. Shola’s work has appeared in a variety of industry journals, she’s a LinkedIn Learning instructor, and her clients include The United Nations and Deloitte.
She has a degree in Natural Sciences from Cambridge University, completed scientific research in the field of Neuroscience at the U.S. Centers for Disease Control in Atlanta, and spent a number of years working in the United States in financial services.
In today’s show on Empathy at Work
- What the term “empathy at work” means. [02:35]
- How she became an expert on empathy at work. [05:25]
- The key indicators of empathy in the workplace. [09:23]
- What organisations can do to embed empathy in the workplace and how she helps them with that [16:38]
- Her top 3 tips for looking after her mental health. [20:08]
Quotes on Empathy at Work
- Limiting my use of social media is very helpful for my mental health.
- Empathy is wonderful because it has an impact on so many different areas of our working lives.
- It’s heartening to see companies trying different things. Sometimes what might work for one organisation may not work for another.
- You need time, you need space, you need to have enough compassion within you so that you can listen, and then really reflect on what you’re hearing.
- It’s hard to keep everybody happy, of course, but being open to learning is important.
Connect with my guest
Work with me
Have a look at my online work-life balance course on Thinkific. You can access it here: http://bit.ly/DMMHPONC
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Remember to tune in next week, where I’ll bring you more insights on mental health and inclusion.